Privacy Policy

Veteran Group Services ("VGS," "we," "us") provides tree-care and commercial snow-removal services in Southeast Michigan. This policy explains what information we collect, how we use it, who else handles it, and the choices you have.

Information we collect

• Contact details you give us — name, phone number, email, and service address — when you request an estimate, call or text us, message us on Facebook, or submit a form on our website.
• Details about the work you're requesting (service type, property type, notes, and any photos you upload).
• Records of our communications with you (calls, texts, emails, and messages) so we can follow up and serve you well.
• Your estimates, invoices, payments, and — if you sign one with us — your signed contract, including the signature you draw, the date, and the IP address it was signed from.
• Technical information collected automatically when you visit — device and browser type, IP address, and the pages you view (see "Advertising & analytics" below).

The software we run on

We run our business on FieldBased, field-service management software provided by Daydream Digital LLC. When you submit an estimate request, upload photos, or use the chat on this website, that information goes directly to FieldBased. Your contact details, service address, the work you've asked for, your photos, our messages with you, and your estimates, invoices, and payments are stored there so we can quote, schedule, and complete your job and keep accurate records.

FieldBased handles that information on our behalf and under our instructions — it does not use it for its own purposes and does not sell it. FieldBased in turn relies on its own service providers to deliver texting, email, mapping, payment processing, and the AI features described below. It publishes the complete, current list of every company that may handle your information at fieldbased.app/subprocessors, and its policy at fieldbased.app/privacy.

AI features

Our software includes AI features, and we use them to keep up with quotes, scheduling, and paperwork. When our staff ask the built-in assistant about your job, the information needed to answer — which can include your name, contact details, service address, job and estimate details, and the photos you sent — is sent to our software's AI provider, which processes it and returns an answer. That provider does not use what we send to train its models and deletes it within 30 days.

We do not use an AI to answer your calls or reply to your text messages. When you hear from VGS, a person sent it. AI does not make any decision about you that has a legal or similarly significant effect — a person at VGS is responsible for your quote, your schedule, and your job.

Advertising & analytics

We advertise on Facebook and Instagram, and we measure whether those ads work. To do that, this website uses the Meta Pixel, which loads on every page and reports your visit, the pages you view, and actions such as clicking our phone number or submitting an estimate request. It sets cookies in your browser (_fbp and _fbc) that Meta uses to recognize you.

When you submit a form, we also send Meta a matching report from our server. That report contains your email, phone number, first and last name, city, and ZIP code in a scrambled (hashed) form that is not readable as plain text, together with your IP address and browser user-agent, which are not scrambled. Meta uses this to attribute the lead to an ad and to improve ad targeting — which is a form of sharing your information for advertising, and you should know we do it.

You can limit this in your Facebook ad settings, through your browser's cookie controls, or with a tracking blocker. Doing so will not affect your estimate or your service.

We do not use Google Analytics, and we do not record your screen or mouse movements.

Bot protection

Our forms are protected by Cloudflare Turnstile, which runs on our pages to tell real visitors from automated abuse. Cloudflare also hosts this website and therefore handles all traffic to it.

How we share information

We share information only as needed to run our business:

• FieldBased, the software we run on, and the providers it uses on our behalf (see above).
• Meta (Facebook/Instagram), for the advertising measurement described above, and when you contact us through our Facebook Page or a Facebook lead form.
• Cloudflare, which hosts this site and protects our forms.
• Professional advisors or authorities where required by law.

We do not sell or rent your personal information, and we do not let these companies use it for their own marketing.

Text messaging (SMS) & consent

If you provide your phone number and check the box agreeing to be contacted, we may send you service-related text messages about your request — for example, confirming an estimate or an appointment. Message and data rates may apply and message frequency varies. You can opt out at any time by replying STOP; reply HELP for help. Texts are sent through FieldBased, which records your consent and honors your opt-out. Consent to texting is not a condition of purchasing any service.

Data retention

We keep your information for as long as needed to provide our services and to meet our legal, tax, and business record-keeping obligations, then delete it. Estimates, invoices, payments, and signed contracts are kept longer than inquiries because we are required to keep accurate financial and contract records. If you ask us to delete your information, see the link below.

Your choices & rights

• Opt out of texts (reply STOP) or ask us to stop contacting you.
• Limit ad tracking through your Facebook ad settings or your browser, as described above.
• Request a copy of, correction of, or deletion of your personal information — see our Data Deletion page.

Children

Our services are for property owners and managers. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we change how we handle your information, we will update this page and the "last updated" date above.

Contact us

Questions about this policy, or want your information removed? Call (734) 215-5824 or email admin@veterangroupservices.com.